Refund policy

Return & Refund Policy

At Madds Minis, we take pride in creating fresh, high-quality mini treats made with care. Because our products are food items, we have specific policies in place to ensure safety and quality for all customers.

All Sales Are Final

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges on any food items once they have been shipped or picked up.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery so we can make it right.

To request assistance, please email us at [your email] with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

If approved, we may offer:

• A replacement

• Store credit

• A refund (issued to the original payment method)

Refund Processing

Approved refunds will be processed within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

Shipping Issues

Madds Minis is not responsible for:

• Delays caused by the shipping carrier

• Incorrect addresses provided at checkout

• Orders marked as delivered by the carrier but reported missing

Please double-check your shipping information before placing your order.

Cancellations

Orders may be canceled up to 24 hours prior to the scheduled delivery date.

Cancellations requested within 24 hours of delivery cannot be accepted, as preparation and production will already be in progress.

To request a cancellation, please contact us as soon as possible at:
📧 Contact@maddsminis.com

Approved cancellations will be refunded to the original payment method within 5–10 business days.